Frequently Asked Questions

Everything you need to know about using Universal PDF. Can't find your answer here? We're one email away.

Do I need a subscription to use Universal PDF?

Yes. Universal PDF requires a Pro subscription, and one subscription unlocks every tool on the site, including the AI-powered ones. Cancel anytime.

What types of files can I upload?

PDFs, Office documents, images, ebooks, audio and video, up to 100 MB per file.

Are my files secure?

Your files are encrypted and stay in your account — delete them anytime.

Do I need to install any software?

No. Everything runs in your browser, and many tools never even upload your file.

Can I use Universal PDF on my phone?

Yes, the site works on any modern mobile browser.

How can I get help if I have a problem?

Email support@universalpdf.com and we'll get back to you quickly.

How much does Universal PDF cost?

Pro starts with a 7-day trial for $1.00, then costs $49.99 per month. The renewal price is always shown before you pay, and you can cancel anytime.

What happens when my trial ends?

Unless you cancel, your subscription continues automatically at $49.99 per month. We email you a reminder before the trial ends, and cancelling at any point during the trial stops the renewal.

How do I cancel my subscription?

Sign in and open the billing portal from your account. Cancelling stops future charges, and your access continues until the end of the period you have paid for.

Can I get a refund?

If something went wrong with a charge, email support@universalpdf.com and we will review your request case by case. See our Refund Policy for details.

Still have a question? Contact us and we'll get back to you within 1–2 business days.